Bitvisa Privacy Policy — How We Protect Your Data

Bitvisa (bitvisa.club) takes your privacy seriously. We believe protecting each user's personal information is our foremost responsibility. This Privacy Policy explains what types of data the Bitvisa platform collects, how that data is used, and what rights you have over your information.

The trust of millions of users across Bangladesh is our most valuable asset. That is why we follow international data protection standards (GDPR and ISO 27001) and regularly verify our security measures through independent audits.

This Privacy Policy applies to all Bitvisa services — the website, mobile app, live chat support, and all other digital channels. It takes effect the moment you open an account, play a game, or interact with us on Bitvisa.

Bitvisa collects your information in several ways. Below is a detailed breakdown of what data is collected and under what circumstances:

We always collect the minimum data necessary — only what is needed to provide our services. We never collect excessive or irrelevant information.

Bitvisa uses your information for the following purposes. Each purpose is clearly defined and directly related to the services you use:

• Account Management: For your registration, login, and account verification.
• Payment processing: To ensure deposits and withdrawals are completed securely.
• Fraud Prevention: To detect suspicious transactions and account activity.
• Customer Support: To properly address your complaints and questions.
• Responsible Gaming: To identify signs of gaming addiction and take protective measures.
• Legal Obligations: To meet regulatory authority requirements.
• Service Improvement: For analytics to further improve the platform experience.
• Relevant offers: To keep you informed of bonuses and promotions relevant to your interests.

Bitvisa retains your data only for as long as necessary. While your account is active, all information is stored on secured servers. Even after account closure, certain data may be retained for a defined period to meet legal and regulatory requirements.

• Registration data: up to a maximum of after account closure 5 years।
• Financial transaction records: maximum as required by law 7 years।
• Gaming logs: maximum 3 years।
• Cookies and session data: typically 30 to 90 days।
• Support conversations: up to 2 years।

Once the retention period expires, data is permanently deleted or anonymized so that you can no longer be identified.

Bitvisa may share information with trusted third parties in specific circumstances and only when necessary. This is always done under strict agreements and for defined purposes only:

• Payment processors: To process transactions via Mobile Banking, Nagad, Rocket, and bank transfers.
• Identity verification services: To verify your age and identity during the KYC process.
• Cybersecurity experts: To ensure the security of the platform.
• Regulatory Authority: Where required in connection with legal claims or investigations.
• Game Software Providers: Limited data shared as needed to verify game fairness.

Bitvisa uses cookies to keep its website and app running smoothly. Cookies are small text files stored in your browser that help enhance your experience.

We use three types of cookies:

• Essential Cookies: To maintain login sessions and for security purposes. Disabling these cookies will prevent the site from functioning.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics cookies: To understand which parts of the site are used most — completely anonymously.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain platform features.

As a Bitvisa user, you have full rights over your own data. Contact our support team to exercise any of the following rights:

Bitvisa employs industry-leading security technology to protect your data. Our security infrastructure is regularly updated and tested:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-factor authentication (2FA): An additional layer of security at login.
• Firewall and anti-DDoS: Active protection against cyberattacks.
• Encrypted Database: Stored data is kept in encrypted form.
• Regular penetration testing: By third-party security experts.
• 24/7 Security Monitoring: Instant detection of unusual activity.
• ISO 27001 Certification: Adherence to international data protection standards.

Bitvisa strictly does not collect data from anyone under 18 and does not permit minors to use the platform. If we discover that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If parents suspect their child is using Bitvisa, please contact our support team immediately. We will take prompt action.

For any privacy-related questions, requests, or complaints, please contact our dedicated Data Privacy Team. We typically respond within 48 hours.

• Email: [email protected]
• Live chat: via the chat button at the bottom right of the website or app.
• Response time: up to 48 business hours.

If you believe we have not adequately protected your data, please contact us directly in the first instance. If the matter is not resolved, you have the right to lodge a complaint with the data protection authority in your country.